499com Privacy Policy

1.1 Registration Data

When you create a 499com account, we collect the following information that you provide directly:

• Full legal name as it appears on your official identification document.
• Date of birth, which we use to verify that you meet our 21+ age requirement.
• Email address used for account communications, security alerts, and promotional messages (where opted in).
• Mobile phone number, primarily for account security and two-factor authentication.
• Residential address including city, district, and postal code within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).
• Username and encrypted password for account access. Passwords are hashed and never stored in plain text.

1.2 Financial & Transaction Data

To process deposits and withdrawals, 499com collects limited financial information. We do not store full payment card numbers or mobile banking PINs. The data we do retain includes:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Mobile wallet number or masked card number associated with your transactions.
• Transaction reference numbers, amounts in Bangladeshi Taka (BDT), timestamps, and confirmation status.
• Account balance history and betting/gaming activity records for regulatory compliance and responsible gaming monitoring.

1.3 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, you may be required to submit copies of official documents, including your National ID Card (NID), passport, driver's licence, or utility bills. These documents are stored securely and used exclusively for identity verification, fraud prevention, and compliance purposes. KYC documents are retained for a minimum period required by applicable regulations.

1.4 Usage & Technical Data

When you visit 499com, our servers automatically collect certain technical data about your device and browsing behaviour:

• IP address and approximate geographic location (country/city level).
• Device type, operating system, and browser version used to access the platform.
• Session data including login timestamps, pages visited, games launched, and time spent on each section.
• Referral source indicating how you arrived at 499com (e.g., direct, search, affiliate link).
• Error logs generated during gameplay or platform navigation, used for debugging and quality assurance.

1.5 Communications Data

When you contact 499com via email, live chat, or any other support channel, we retain records of those communications — including your messages, our responses, and any attachments — for the purpose of resolving your enquiry and improving our support quality. Support interactions are typically retained for a period of 24 months.

2.1 Service Delivery

The primary purpose for which 499com processes your personal data is to deliver the services you have requested. This includes operating your account, processing your deposits and withdrawals, settling bets and game results, awarding bonuses, and providing customer support. Without this data, 499com cannot function as a platform.

2.2 Security & Fraud Prevention

499com uses your data to protect the integrity of the platform and safeguard the interests of all players. Specific uses include:

• Detecting and preventing unauthorised account access, account takeover attacks, and credential stuffing.
• Identifying patterns consistent with bonus abuse, multi-accounting, collusion, or match-fixing.
• Monitoring transactions for signs of money laundering, structuring, or other financial crime.
• Verifying that all players meet the 21+ age requirement and other eligibility criteria.

2.3 Responsible Gaming

499com is committed to responsible gaming. We monitor your activity data — including betting frequency, session duration, deposit patterns, and self-exclusion history — to identify players who may be showing signs of problem gambling. Where such indicators are present, our team may proactively reach out with supportive information or apply responsible gaming tools to your account as described in our Responsible Gaming policy.

2.4 Marketing & Promotions

With your consent, 499com may use your contact details to send you information about new games, promotions, seasonal offers (e.g., during BPL season, Eid, Pohela Boishakh), and platform updates. You may withdraw marketing consent at any time by contacting us at [email protected]. Withdrawing marketing consent does not affect the lawfulness of processing carried out before withdrawal, nor does it affect service-essential communications.

2.5 Analytics & Platform Improvement

499com uses aggregated and anonymised usage data to understand how players interact with the platform, identify popular games and features, diagnose technical issues, and plan future improvements. Where analytics involve personal data, we apply appropriate pseudonymisation and access controls to minimise privacy risk.

3.1 Service Providers

499com works with a carefully selected group of third-party service providers who assist in operating the platform. These providers may process your personal data strictly on our behalf and under contractual obligations that require them to maintain the same standard of data protection as 499com. Categories of service providers include:

3.2 Legal & Regulatory Disclosure

499com may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies when required to do so by applicable law, court order, or when we have a good-faith belief that such disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. In such cases, 499com will disclose only the minimum data necessary to fulfil the legal obligation.

3.3 Business Transfers

In the event that 499com undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via a prominent notice on the 499com platform prior to your data being transferred and becoming subject to a different privacy policy.

4.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. 499com uses cookies and similar technologies (such as local storage and session tokens) to make the platform function correctly, remember your preferences, and analyse how the site is used.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to operate. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Preference Cookies: Store your settings such as language preference and display options so you do not need to reconfigure them on each visit.
• Analytics Cookies: Collect anonymised data about how pages are navigated and which features are used most, helping us improve the platform. These are non-essential and can be disabled.
• Security Cookies: Help detect fraudulent behaviour, monitor for suspicious login patterns, and support our responsible gaming monitoring systems.

4.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Safari, and Samsung Internet on Android — allow you to view, block, or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging in to 499com or using real-money features. For guidance on managing cookies in your browser, refer to your browser's help documentation.

5.1 Retention Periods

499com retains your personal data for as long as your account is active and for a defined period after account closure, in line with our legal and regulatory obligations. The following retention periods apply as general guidance:

• Account & Registration Data: Retained for the lifetime of your account and for a minimum of 5 years following account closure.
• Financial & Transaction Records: Retained for a minimum of 7 years following each transaction for accounting and anti-money laundering compliance purposes.
• KYC Documents: Retained for a minimum of 5 years following account closure or the completion of the last transaction, whichever is later.
• Customer Support Communications: Retained for up to 24 months from the date of the last interaction in a given support thread.
• Usage & Technical Logs: Typically retained for 12 months in identifiable form, then anonymised or deleted.

When the relevant retention period expires, personal data is securely deleted or irreversibly anonymised.

6.1 Right of Access

You have the right to request a copy of all personal data that 499com holds about you. Upon receiving a valid access request, we will provide you with a summary of your personal data in a structured, commonly used format within 30 days.

6.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details (such as your email address or phone number) directly from within your account settings panel.

6.3 Right to Erasure

You may request that 499com delete your personal data. We will honour erasure requests to the fullest extent possible, subject to our legal obligations to retain certain categories of data (such as financial transaction records) for the mandatory periods described in Section 5. Data that we are legally required to retain cannot be erased until the applicable retention period expires.

6.4 Right to Withdraw Consent

Where 499com processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of any prior processing. To withdraw consent for marketing, contact us at [email protected].

6.5 Right to Data Portability

You may request a copy of the personal data you have provided to 499com in a structured, machine-readable format (such as JSON or CSV) for the purpose of transferring it to another service provider. This right applies to data processed on the basis of your consent or a contract with you.

7.1 No Data Collection from Minors

499com is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that an account has been registered by or on behalf of a minor, we will immediately suspend the account, delete the associated personal data, and reverse any transactions processed during the account's operation. If you believe a minor has registered on 499com, please notify us immediately at [email protected].

7.2 Security Measures

499com employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers.
• Encrypted storage for sensitive data fields including passwords (bcrypt hashing) and KYC documents.
• Role-based access controls ensuring that only authorised 499com personnel can access personal data, strictly on a need-to-know basis.
• Regular security audits and vulnerability assessments conducted on platform infrastructure.
• Automated intrusion detection systems that monitor for suspicious network activity 24 hours a day, 7 days a week.

While 499com takes all reasonable precautions to safeguard your data, no internet-based service can guarantee absolute security. We encourage you to choose a strong, unique password for your account and to never share your login credentials with any third party.

8.1 Updates to This Policy

499com reserves the right to update or revise this Privacy Policy at any time. Where changes are material — meaning they affect how we collect or use your data in a significant way — we will provide reasonable notice via a prominent banner on the platform or by email to your registered address at least 7 days before the changes take effect. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of 499com after a revised Policy has been published constitutes your acceptance of the updated terms.

8.2 Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 499com handles your personal data, please contact our support team. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email: [email protected]
Response Time: Within 24–48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.